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Solution

All of our products (with perpetual license) include 1 year Basic Support (6 annual incidents), which includes phone and email support. After the first year of purchase, you may purchase a support & maintenance plan, see individual product for details or contact us for more information.Products with an Annual subscription (such as SharePoint Essentials Toolkit, Broken Link Manager, Permission Manager, Content Manager and Site Auditing) include Premium Support (unlimited phone and email technical support) as long as you have a paid subscription.You can find our Technical Support Policies & Guidelines here with details of each Support Plan.We also provide 1-on-1 demos/walk throughs to show you how to use the tool correctly.We also may have a Value Added Reseller who may provide training and support for our products. Please contact us for more information.



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