Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

If the automatic update fails, please ensure the QIPoint Essentials Service is stopped.
Go to Administrative Tools -> Services, locate "QIPoint Essentials Service", right click on the service and click "Stop". Then try to rerun the update.

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