Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

If you have purchased the license within 1 year of April 1st 2015, you can contact us to upgrade to unlimited licenses for the new version. If you had purchased the license before April 1st 2014, have paid for the Annual Support, and it is still in the subscription period, you may upgrade for free to unlimited licenses. If you had purchased the license before April 1st 2014, but did not purchase the Annual support subscription, upgrade charges would apply and you can contact us for a quotation at discounted rate.

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