Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

The SharePoint Essentials Toolkit license model is 'per seat' or 'per named user'. If you have 10+ Users who require licenses, we also offer a 'concurrent user' license model which can be more cost effective in many cases.

These are 'shared licenses' that are 'pooled'. For example, you can have 5 floating cloud licenses and 50 users who have the product installed (you can have unlimited installations with this license), the usage of the tool in this case is limited to 5 users using the tool at the exact same time. When the user is done with the tool (such as after fixing links or building reports), the license can be automatically released back to the pool of cloud licenses for other users to use.

Comments

Floating/concurrent user licenses have an auto-deactivate feature to auto release licenses due to inactivity with product (no-running or future scheduled reports for x amount of time). This can be set in minutes and hours. There is also a manual ‘Deactivate’ button option to release a floating/concurrent license back to pool.

Contact us for more information on pricing.

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