General

Follow these steps below to troubleshoot or fix issues with the SharePoint Essentials Toolkit Scheduler:

1) Make sure the "QIPoint Essentials Service" (Windows Service) is started and running. Go to Control Panel->Administrative Tools->Services to verify this.

   NOTE: Performing step 2 below will require you to re-create any existing scheduled jobs

2) Clear the Scheduled Jobs list:

a) Click on Jobs in the Top Navigation.

b) Click on Scheduled Jobs in the Left Navigation

c) Click 'Clear All Scheduled Jobs' button on the top right. This will reset the Scheduled Jobs file to defaults

(NOTE: You may need to restart the "QIPoint Essentials Service" (this is a Windows Service)).

Re-test Scheduler.

Advanced

If you continue to have issues, follow these additional steps:

1) Open Windows File Explorer
2) Paste this into the address bar "C:\ProgramData\QIPoint" (it is a hidden path so you will need to copy paste)
3) Rename the "Scheduled Jobs" folder to "Scheduled Jobs - old"

(NOTE: You may need to restart the "QIPoint Essentials Service" (this is a Windows Service)).

Re-test Scheduler.

4) If above steps still do not resolve the issue, go to your My Documents folder (or location of QIPoint Reports)

   NOTE: Performing step 5 below will require you to re-add sites and re-create jobs

5) Rename "QIPoint" to "QIPoint-old"
6) Restart the SharePoint Essentials Toolkit program. If you still encounter issues, delete the site from the Home Page Dashboard and re-add it by clicking 'Add Site'. This does not affect SharePoint content, it just removes the site from the tool.

If you need further support or still having trouble, please contact us