Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

The toolkit was designed for Site Owners, Site Collection Administrators and Farm Admins. So sometimes a Site Owner may only have access to certain sites but not the web application, therefore the tool does not try to enumerate all of the site collections and sites in a web application automatically.

To add all of the site collections from a web application automatically, you can use the Add Site->Import option

You need to have a MS Excel spreadsheet with a list of all of the Site Collections, you can use PowerShell below to get these and you only need to import once to get them listed. 

get-spsite -limit all -WebApplication http://contoso | Select Url | Export-CSV "C:\Users\yourusername\Documents\spsites.csv"

Adding new subsites will not change the report data, they can be added any time after into the tool.

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