Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

If you find that the SharePoint Essentials Toolkit is crashing and you see this in the Windows Event Log:

"The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

Stack: at MS.Win32.Penimc.UnsafeNativeMethods.GetPenEventMultiple"

We have found customers who reported this error and it is due to a bug in Windows OS relating to a Touch driver and the .NET Framework.

The fix is to update Windows or the .NET framework.

Resources:

https://github.com/Microsoft/dotnet/issues/480

https://support.microsoft.com/en-us/help/4074588/windows-10-update-kb4074588

https://developercommunity.visualstudio.com/content/problem/55303/visual-studio-may-terminate-unexpectedly-when-runn.html

For further information, please contact us.

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