The license could not be activated or resets back to Trial Version.

When you try to activate the license and you receive "There was a problem Activating License." or similar error message. Or if you had a Full License but it returns to a Trial version for no apparent reason. There could be an issue with the License Cache/Sync and a reset should fix this.

STEPS

Sometimes a reboot will resolve the issue as the License file could get locked during an update. Otherwise, please try the steps below:

1. Closing the ‘SharePoint Essentials Toolkit Enterprise Suite’ application. 
2. Download the file below "License.txt" to your computer. (NOTE: Right click it and select "Save Target As" or "Save Link As"))
   License.txt
   
   
3. Open Windows File Explorer
4. Paste “C:\ProgramData\QiPoint” (it is hidden so you may need to copy and paste). 
   
   
   
   
5. Delete or Rename the ‘License.txt’ and ‘OnlineLicense.txt’ files. Example: Rename extension or file with "-old" or ".old".
6. Copy ‘License.txt’ (that you downloaded in Step 2) into the folder ("C:\ProgramData\QiPoint\”), this will reset the license data. 
7. Delete all files inside of C:\ProgramData\QiPoint\Cache folder. 
8. Restart the ‘SharePoint Essentials Toolkit Enterprise Suite’ application. 
9. Re-enter your online/offline license key, via ‘Home -> Licenses -> Manage -> Activate your license: License Key -> Apply/Update/Activate’ button.

If you still encounter any issues, please create a Technical Support ticket by visiting https://www.qipoint.com/support or email support@qipoint.com 

License.txt